Frequently Asked Questions (FAQ)
Welcome to our Frequently Asked Questions page. At API Financial Services, we understand that the claims process can seem complicated, and you likely have a number of questions. We've compiled a list of our most frequently asked questions to help provide clarity and guide you through our services, processes, and what you can expect when working with us.
Each question is answered with straightforward explanations, aiming to provide you with an easy-to-understand resource. However, if your question isn't addressed here or you need further information, don't hesitate to contact our team. We're always here to help.
A Plevin claim relates to undisclosed high levels of commission on Payment Protection Insurance (PPI). If more than 50% of your PPI cost was commission and this was not disclosed to you, you could have a valid Plevin claim.
You might have been mis-sold a pension if you weren't given complete or accurate information about the pension scheme, the risks weren't clearly explained to you, or you were advised to transfer your pension without a thorough understanding of the implications.
Housing disrepair refers to conditions in a rented property that are harmful or pose a risk to the tenant's health and safety. This can include issues like leaks, damp, mould, broken heating systems, or structural hazards.
The duration of a Plevin claim can vary depending on several factors, such as the complexity of the case and the response speed of the lender. On average, claims can take several weeks to a few months.
If your claim is rejected, you can appeal the decision with the Financial Ombudsman Service (FOS). They will independently review your case and make a decision.
Landlords are generally responsible for maintaining the property in a habitable condition. If your landlord neglects this duty and your home falls into disrepair, they can be held accountable.
Having paperwork can be helpful, but it's not essential. Even if you don't have the original paperwork, a claim can often still be made.
Yes, you can still make a claim. If the company is no longer in business, your claim can be taken to the Financial Services Compensation Scheme (FSCS).
Yes, you may still be able to claim for housing disrepair even if you've moved out, as long as it's within the limitation period (generally six years in England and Wales).
Can't Find Your Answer?
If you can't find the answer to your question in our FAQ, we're more than happy to help you personally. Our dedicated team is always ready to guide you through any uncertainties or provide further information about our services.